Specialists in Business
& People Development

ThinkSmart assisted us in creating an internal website with examples of best practice, insights and tools which has been accessed by our managers around the world to help them move forward in achieving their goals in line with the overall strategy. The programme is a key element in the implementation of our customer marketing strategy and its standards of practice. 

Feedback from the Territory Managers showed that the toolkit and new approach had enabled the key principles and guidelines to be tailored to the situation of each outlet which changed the customers’ perception of their role to be more of a business partner.

Tim designed and delivered a training workshop called ‘Working from the Inside’ for the company Directors, to help us review our current strategic position and future direction. The training that Tim provided was a catalyst for this increased focus and the launch of our environment policy, the key areas of which include waste management, energy efficiency, pollution control, CFC elimination, provenance, transportation and office management.

“We now target our progressive farm clients and have an open meeting with them to hear from them and what they want from us to show that we can be more involved in their businesses in a positive way.”

“After working with you we do more food and therapy recommendations, better follow up and compliance and the clients are very happy. We now receive more compliments from the owners and the whole team is in a positive flow as they see it works!”